FAQs
General
The Elelock PRO range is a comprehensive suite of advanced electronic cabinet access control solutions, including controllers, locks and accessories designed for high-security applications in various industries.
Elelock PRO products are ideal for retail, aviation, logistics, high-security environments and more. They are trusted by leading companies such as British Telecom, John Lewis, and DeBeers.
Yes, Elelock is committed to sustainability. Our products are manufactured using recycled and recyclable materials, and we offer a refurbishment programme to reduce electronic waste.
No, there are no ongoing licence fees or additional charges for extra features with the Elelock PRO range.
Product-Specific Questions
The All-in-One Controller is the world’s first high-security cabinet access control solution. It features advanced AES encryption, supports up to 500 users, and includes Bluetooth connectivity for easy management.
The Multi-Door Controller can independently control multiple locks or operate them as a group, supporting up to three locks without a splitter.
The Nano Controller is the world’s smallest high-security cabinet controller, offering a low-cost, eco-friendly solution for replacing mechanical keys.
Installation and Compatibility
Yes, all controllers in the Elelock PRO range are compatible with the entire range of Elelock locks.
Yes, Elelock PRO systems are designed for retrofitting and can be installed on a wide range of cabinets, including those with limited internal space.
While Elelock systems are straightforward to install, we recommend professional installation for optimal security and functionality.
Technical Questions
Elelock controllers use MIFARE Classic® and DESFire® EV3 cards, offering secure card management and AES encryption.
Audit trails can be collected via Bluetooth connection to Apple or Android devices, ensuring easy monitoring and accountability.
All Elelock PRO controllers offer a high read range of up to 60mm.
Support and Maintenance
Elelock offers a refurbishment programme, allowing you to return your system for restoration. This ensures continued functionality while reducing electronic waste.
Yes, our dedicated technical team is available to assist with any questions or issues you may have.
Elelock’s shadow cards allow a user card to be deleted from the system without the physical card being present, maintaining security without the need to reset the entire system.