{"id":999,"date":"2025-01-27T16:50:01","date_gmt":"2025-01-27T16:50:01","guid":{"rendered":"https:\/\/elelock.com\/pro\/?page_id=999"},"modified":"2025-01-28T12:02:20","modified_gmt":"2025-01-28T12:02:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/elelock.com\/pro\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What is the Elelock PRO range?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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The Elelock PRO range is a comprehensive suite of advanced electronic cabinet access control solutions, including controllers, locks and accessories designed for high-security applications in various industries.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What industries are Elelock PRO products suitable for?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Elelock PRO products are ideal for retail, aviation, logistics, high-security environments and more. They are trusted by leading companies such as British Telecom, John Lewis, and DeBeers.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Are Elelock PRO products environmentally friendly?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, Elelock is committed to sustainability. Our products are manufactured using recycled and recyclable materials, and we offer a refurbishment programme to reduce electronic waste.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Are there ongoing licence fees for using Elelock PRO systems?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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No, there are no ongoing licence fees or additional charges for extra features with the Elelock PRO range.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Product-Specific Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What makes the All-in-One Controller unique?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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The All-in-One Controller is the world\u2019s first high-security cabinet access control solution. It features advanced AES encryption, supports up to 500 users, and includes Bluetooth connectivity for easy management.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How many locks can the Multi-Door Controller manage?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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The Multi-Door Controller can independently control multiple locks or operate them as a group, supporting up to three locks without a splitter.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What is the Nano Controller\u2019s primary benefit?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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The Nano Controller is the world\u2019s smallest high-security cabinet controller, offering a low-cost, eco-friendly solution for replacing mechanical keys.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Installation and Compatibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Are Elelock controllers compatible with all locks in the Elelock PRO range?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, all controllers in the Elelock PRO range are compatible with the entire range of Elelock locks.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can Elelock PRO systems be installed on existing furniture?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, Elelock PRO systems are designed for retrofitting and can be installed on a wide range of cabinets, including those with limited internal space.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do Elelock systems require professional installation?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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While Elelock systems are straightforward to install, we recommend professional installation for optimal security and functionality.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Technical Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What type of cards do Elelock controllers use?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Elelock controllers use MIFARE Classic\u00ae and DESFire\u00ae EV3 cards, offering secure card management and AES encryption.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How are audit trails collected?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Audit trails can be collected via Bluetooth connection to Apple or Android devices, ensuring easy monitoring and accountability.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What is the maximum read range of Elelock PRO controllers?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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All Elelock PRO controllers offer a high read range of up to 60mm.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Support and Maintenance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What happens if I need to refurbish or relocate my system?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Elelock offers a refurbishment programme, allowing you to return your system for restoration. This ensures continued functionality while reducing electronic waste.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Is technical support available for Elelock products?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, our dedicated technical team is available to assist with any questions or issues you may have.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What happens if a user card is lost?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Elelock\u2019s shadow cards allow a user card to be deleted from the system without the physical card being present, maintaining security without the need to reset the entire system.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQs General What is the Elelock PRO range? The Elelock PRO range is a comprehensive suite of advanced electronic cabinet access control solutions, including controllers, locks and accessories designed for high-security applications in various industries. What industries are Elelock PRO products suitable for? Elelock PRO products are ideal for retail, aviation, logistics, high-security environments and […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-999","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/elelock.com\/pro\/wp-json\/wp\/v2\/pages\/999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elelock.com\/pro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elelock.com\/pro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elelock.com\/pro\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/elelock.com\/pro\/wp-json\/wp\/v2\/comments?post=999"}],"version-history":[{"count":9,"href":"https:\/\/elelock.com\/pro\/wp-json\/wp\/v2\/pages\/999\/revisions"}],"predecessor-version":[{"id":1009,"href":"https:\/\/elelock.com\/pro\/wp-json\/wp\/v2\/pages\/999\/revisions\/1009"}],"wp:attachment":[{"href":"https:\/\/elelock.com\/pro\/wp-json\/wp\/v2\/media?parent=999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}